Since its inception, SONXPLUS has distinguished itself through its innovative approach and ambitious vision, which drives us to redefine the standards of our industry. With over 40 years of expertise, Sonxplus Inc. sells a variety of electronic products, including televisions, furniture, and other items. We also offer home automation solutions through Sonxplus Technologies. Learn more.

Our network spans 16 retail locations in Quebec and Ontario. Can't make it to one of our stores? No problem! Our team of experienced advisors offers the same high-quality service online or over the phone. Contact us!

Yes, we reserve the right to refuse any order at our sole discretion. We may also limit the quantities purchased per person, household, or order.

If we modify or cancel your order, we will attempt to notify you by email or telephone using the contact details provided when placing the order.

Yes, the prices of our products are subject to change without notice. We also reserve the right to correct any pricing errors or inaccurate information.

Yes, you must promptly update your account information, including your
email address and credit card information, to enable us to complete your transactions.

Absolutely! We offer attractive promotions throughout the year on various selected products. Add to that our preferential prices on demonstrators and open boxes, and you're sure to find some great deals. Check our website regularly so you don't miss out on any of our special offers! Come and see our "Current Promotions" section here!

Shipping depends on the availability of products in our warehouses. Items that are not available will be shipped as soon as they arrive from the manufacturer or distributor.

At Sonxplus, standard shipping is generally free for orders placed online.

However, additional fees may apply in certain cases, including:

• oversized items (e.g., televisions 55 inches and larger, furniture, etc.)
• deliveries more than 20 km from one of our stores
• certain addresses located in remote or restricted access areas

In these situations, a member of our team will contact you after purchase to assess delivery conditions, inform you of applicable fees, and obtain your approval before any delivery.

Contact us for pricing information.

Televisions measuring 55 inches or larger, as well as oversized items, require delivery by two technicians:

Oversized items and special conditions

Some items require special logistics (handling, access, distance).
In these cases:

• costs are assessed after purchase
• No delivery will be made without your prior consent.
• you can accept, decline, or adjust the order according to the options offered

Contact us for pricing information.

• The territories of Nunavut, Northwest Territories, and Yukon are not served.
• Additional fees apply for remote areas (more than 20 km fromone of our stores).
• International delivery not possible

Contact us for pricing information.

The Protex Peace of Mind Kit is an extended warranty program administered by Sonxplus Group Inc. that provides additional protection for your purchases.

Contact us for pricing information or to learn more.

The kit must be purchased at the same time as the product. It cannot
be added after purchase.

Contact us for pricing information or to learn more.

Our products and services are provided "as is" and "as available." We do not guarantee that the service will be uninterrupted, timely, secure, or error-free.

Our liability is limited by law. We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.

This FAQ is based on our current terms and conditions. We reserve the right to change these terms at any time. Please check our website regularly for updates.